RTA's digital channels bring in AED 3.5 billion in 2022

Dubai's Roads and Transport Authority (RTA) has revealed their digital channel revenue totalled AED 3.5 billion in 2022, an increase of 10 per cent on the previous year.

The RTA also revealed there were 814 million digital transactions, up from 676 million in 2021, reflecting a growth rate of 20 per cent while the number of registered users increased by 30 per cent to 1.3 million users.

The number of in-app transactions increased by 197 per cent to 3.7 million.

Mattar Al Tayer, Director-General, Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority said the “RTA is working tirelessly...to transform Dubai into a smart city that uses cutting-edge technologies to deliver top-notch services to rank Dubai as the smartest city in roads and transportation worldwide.

"These initiatives are aligned with RTA’s vision ‘The World Leader in Seamless and Sustainable Mobility’ and reflect a commitment to providing safe and smooth mobility driven by advanced networks as well as innovative and sustainable roads and transport services.

“The adoption of agility management techniques in digitisation projects, contributed to achieving these positive results. It is attributed to departmental communication, swift adaptation to technology trends, and a host of aspiring targets set. The S’hail app was used to plan over 20 million public transport journeys representing a 174 per cent rise compared to 2021. In addition, when comparing last two years the number of app users increased by 73 per cent,” explained Al Tayer.

.@rta_dubai's digital channels garner AED3.5 billion in 2022 as digital transactions hit 814 million.https://t.co/lNX9MTmjhz pic.twitter.com/M8aRi167qZ

— Dubai Media Office (@DXBMediaOffice) July 9, 2023